Farmer's Union Agency
Customer Service Representative Windom MN
Full Time • St. Paul MN
Krick Insurance Agency is looking for a friendly, energetic, and detail-oriented Customer Service Representative. (CSR) The CSR has one of the most important jobs in an insurance agency as the first point of contact for the customer. As an insurance CSR, you will spend a lot of time on the phone helping people. You will interact with customers to provide and gather accurate information in response to inquiries about products and services. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The successful candidate will possess a vibrant personality, excellent communication skills, great motivation and capacity to understand concepts and drive to succeed in a team environment.
Duties include:
· Completing change requests for current clients
· Issuing certificates of insurance, ID cards and other documents as requested by clients
· Responding to client phone calls and emails in a timely manner
· Analyze customer’s complaints and recommend solutions
· Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
· Make payments to - and keep accurate records of payments to - customers’ policies
· Send newsletters, emails, and other forms of correspondences to customers
· Assist in soliciting sales of new products and policies
· Offer information about price quotes to prospective customers
Requirements:
· Strong organizational skills
· Patience
· Excellent verbal and written communication skills
· A good memory for remembering data and details
· Ability to navigate in an Agent Management system with working knowledge of Microsoft Outlook, Word, and the internet
· Portray a professional image
· Ability to meet deadlines and work accurately with detailed information
· Passion for customer service and a positive attitude, as evidence in daily interaction with clients, staff and the public
· Must have 1 year of office experience
· Property & Casualty licensed in the state of MN is a plus, but will train with the right person
Job Type: part and/or full time
Pay: $16.00 - $18.00 per hour
Compensation: $16.00 - $18.00 per hour
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, competitive compensation, and more, then you’ve come to the right place! Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day! Is this career right for you?
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)